Strategic Optimization Led To A 2% KPI Variance, Surpassing Client Target
Client A frontrunner in the healthcare sector, excels in delivering customized solutions to their clients. The Goal Our primary aim was to consistently meet and exceed our client’s performance targets, with a KPI variance of no more than 5%, encompassing Documentation accuracy, Quality, Service Level Agreement (SLA), and Abandon Rate. The Challenge The primary challenge […]
Healthcare Client Experienced Enhanced Operational Efficiency After Upgrading L&D Plan
Client A leading entity in the healthcare insurance industry, excels in providing tailored, cutting-edge insurance solutions to their clientele. The Goal Optimize the training process, significantly reduce onboarding time, enhance operational efficiency, and improve service performance while achieving an 88% Service Level Agreement (SLA) compliance rate. The Challenge A significant amount of time was spent […]
Health Insurance Company Increases Customer Satisfaction By Improving First-Call Resolution Rate
Client Our client, a prominent player in the Healthcare Industry, specializes in delivering state-of-the-art, customized insurance solutions to their clients. The Goal The primary objective was to reduce the number of repeat callers and enhance First Call Resolution (FCR) while upholding a high level of customer satisfaction. The Challenge A significant percentage of repeat callers […]
