by Matt | Jul 29, 2021 | Case Study
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
by Matt | Jul 27, 2021 | Case Study
Client The largest online food ordering and delivery platform. The Goal To sign up restaurants to enrol in a B2C marketplace. The Challenge Cost of in-house program was high. Close rates were poor, as well as retention. There was a need to design and implement an...
by Matt | Jul 27, 2021 | Case Study
Client International airline, the flagship carrier for its home country, and one of the dominant airlines serving the Americas. The Goal To initiate work-at-home operations in response to the pandemic. Move from multi-channels to omni-channel to increase efficiency....
by Matt | Jul 27, 2021 | Case Study
Client American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services. The Goal To improve First Call Resolution rate and provide better Technical Support to customers. The Challenge Missed...
by Matt | Jul 27, 2021 | Case Study
Client Latin American financial solutions provider that facilitates the acquisition of products by partnering with local retailers and offering leasing options. The Goal To improve service levels, customer satisfaction and improve efficiency across the complete...
by Matt | Jul 27, 2021 | Case Study
Client Medical monitoring device support company that connects in-home patients experiencing health issues with the support they need in real time. The Goal To save money and reduce error rates. The Challenge High error rate. CSRs must decide the right person to...
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