Your customers
deserve the best
possible experiences,
and Iterum delivers.
Telecom
Connecting people with incredible experiences
With our innovative omnichannel solutions and deep experience in the sector, we can help telcos engage with their customers on a new level.
01
Tech Support
Our experienced teams have extensive product knowledge and provide multi-tier support with optimal resolution time across multiple channels.
02
Innovative technologies
We leverage the best in robotic process automation, chatbots, and artificial intelligence to give telcos an edge in this competitive industry.
03
Sales and CX
Iterum can help you win customers and keep them loyal to your brand. Ask us how our sales and customer experience strategies can help grow your business.
Retail and eCommerce
Enhancing customer experiences from end to end
At Iterum, we give retailers the agility, flexibility, and innovation they need to succeed in the ever-changing customer journey.
01
Agile Approach to CX
From start-ups to global retail chains, we’re flexible enough to deliver incredible experiences at every stage of customer engagement.
02
Multilingual Service
Our teams provide world-class customer service in English, Spanish and Portuguese, so you ensure their satisfaction wherever they call home.
03
Continuous innovation
As technology evolves daily, we’re constantly innovating one step ahead of the newest customer trends. Whenever you need to meet your customers, we can help you get there.
Travel and Hospitality
When it comes to the customer journey, we live to serve
Iterum can enhance the traveler experience from end to end, creating loyal customers who can’t wait to come back to your business.
01
Sales and retention
Winning new customers is essential for travel and hospitality brands to return to steady growth. Iterum can help you scale up your customer base and keep them coming back for more.
02
Customer experience
Our international, multilingual teams can support your customers across multiple channels, allowing you to focus on providing a great welcome when they arrive.
03
Innovate to grow
Iterum applies cutting-edge RPA, chatbots, and AI tools that enhance the traveler experience, giving you the power to attract even the most tech-savvy tourists to your brand.
Financial Services
Can you afford not to impress your customers?
Our experienced teams can handle fraud prevention, financial care, and customer experience so you can focus on growing your business.
01
Faster authentication and better security
Fraud prevention should never come at the expense of happy customers, so we provide speedy advanced authentication and security measures that have minimal impact on CX.
02
Innovative technologies
Our intelligent automation reduces the processing time for high-frequency tasks and can result in a cost reduction of as much as 50% to 70%.
03
Reliable back-office support
With our streamlined billing and invoicing processes, we reduce errors, maximize efficiency, and provide your customers with a pain-free experience.
Internet Retailer Improves New Hire Proficiency by 85%
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
Global Online Marketplace Grows Revenue With Database-Driven Sales Strategy
Client The largest online food ordering and delivery platform. The Goal To sign up restaurants to enrol in a B2C marketplace. The Challenge Cost of in-house program was high. Close rates were poor, as well as retention. There was a need to design and implement an...
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
Client International airline, the flagship carrier for its home country, and one of the dominant airlines serving the Americas. The Goal To initiate work-at-home operations in response to the pandemic. Move from multi-channels to omni-channel to increase efficiency....
All Case Studies