Our people
Cultivating Long-Lasting and Meaningful Experiences.

We care about our people


We create friendly, welcoming, and fun working spaces


We consider ourselves a team


We take feedback into account


We deliver our promises


We care about our people


We consider ourselves a team


We create friendly, welcoming and fun working spaces


We take feedback into account


We deliver our promises

Site Experience
A Stimulating Workplace at
Iterum!
We consider our work environment to be fun but also stimulating for our employees.
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Prioritizing Growth and Talent.
Insights from Our Pioneers
“I have been working for this wonderful company for one year and 4 months. I love being part of this great company where employees´ rights are a priority. The respect we receive is outstanding. I have not felt this comfortable in any other job. ”
Marisol del Carmen Cassiani Cuello - Colombia 
“In just over a year, I have learned and grown a lot. Thanks to everyone's support and the love for what I do.”
Andres Osorio Ayala - Colombia 
“I started with Iterum in August of 2021. I made that decision because I wanted to be a part of building something different & new. To this day, I still feel like family with everyone who started that journey with me.”
Vaughn Palmer - Jamaica 
“I really enjoy working here, it is a family-oriented organization, the people here are lovely. ”
Toni Simms - Jamaica 
“I have been working at Iterum since the company was founded in 2019, and the truth is, that I have seen how Iterum has risen and has helped and supported me throughout; it is the best company I have been in, and I would like to be here for many more years, bringing ideas and helping the company continue to grow”
Jose Skinner - Panama 
“I started working here when Iterum was founded, and I have felt very supported from then until now. ”
Geneva Halwany - Panama 
“I have been at Iterum for 1 year and 5 months; it has been a year of many constant challenges, but being part of this process has been incredible and getting to where we are today is a great satisfaction. ”
Roger Guerrero - Colombia 
“I have been in the company for almost a year and a half, and the experience has been very pleasant. A lot has happened, and I want to continue having the same energy with which I arrived the first day.”
Johan Monroy - Colombia 
“17 months ago, I joined this way of living called Iterum, that is taking me to achieve my goals. They are the best!”
Adriana Arellano - Colombia 
“I have been working at Iterum Colombia, since its first day of operations (September 20th-2021); it has been a supernatural experience, seeing how the company has evolved and how I have emerged as a person and as a professional, thank you.”
Carmen Medina - Colombia 
“The work environment is very pleasant, and they really make you feel like part of a big family.”
Neyla Abrego - Panama 
“Working at Iterum feels like being at home”
Janeth Lynton - Panama 
“I have felt very supported by the team, and I want to continue bringing new ideas.”
Christopher Sadaña - Panama 
“I started as a team manager, and it has been an amazing journey so far. I have learned so much about myself through observing my successes and losses. I have also strengthened my ability to identify valuable opportunities for myself, the company and our clients. I must say that the culture of Iterum is unlike any other BPO in the industry, and I look forward to showcasing more of our culture and highlighting Iterum as the premier BPO of the future!”
Shannique Waite - Jamaica 
“Iterum Jamaica is where the good people are, the good connections and I´m pretty sure that if you come work with us you wont regret it.”
Rita Saavedra - Jamaica 
“I´ve been with Iterum for almost a year, I started as an associate and then I became a team manager. The reason why I´m still with Iterum is because everyone here is family oriented, we always try to work together, there´s always possibilities for growth and that is one of the things that I love. When I came to Iterum my main goal was growth and development. Iterum is the place to be and we are working for it to be much better, brighter and with more opportunities.”
Shannon McGhie - Jamaica 
“I´m one of the team managers here at Iterum. I started about a year ago and it has been a great ride. I’m here to grow as an Ops Manager hopefully in the next year or so. I´ve seen great growth here, we started at 75 associates and now we are many more.”
Shantol Bernard - Jamaica 
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Explore Our Achievements

- We elevate knowledge and skills through high-quality content and delivery methodologies.
- We deliver tailored content and programs, providing valuable knowledge and skills to nurture the potential of all our employees.
- Our approach includes assessing skills and knowledge to enhance on-the-job proficiency.
- We offer continuous training sessions and upskill training for leadership development.
- Our learning journey is designed based on our client’s needs, ensuring alignment with industry demands.
- We leverage tools such as E-learning, gamification, virtual and in-person sessions to strengthen knowledge acquisition through various platforms.
Good People, Good Connections
Finance
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Daniel Castro and his team are in charge of planning, analyzing, and controlling all financial operations at Iterum, always looking for cost optimization and profit opportunities.
Business Development
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Mike Nemer and his team are in charge of enhancing the company's long-term competitiveness and growth, including the expansion into new verticals and business disciplines.
Business Intelligence
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Alfredo Cantón and his team are responsible for doing data discovery, data validation, identification of source systems and connectivity, as well as defining business requirements and needs from clients and customers.
Human Resources
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Venus Fuentes (Panama), Natalia Riveros (Colombia) and Melissa Blake Bygrave (Jamaica) are responsible for managing our employee´s experience at Iterum. They also help improve employee satisfaction and increase employee retention.
IT
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Our IT team helps us oversee the installation, maintenance, and security of computer network systems within Iterum. They are key to help Iterum always find the best technology to be more efficient and productive.
Learning and Development
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Geraldine Trujillo and her team are in charge of enhancing knowledge and skills using high-quality content and dynamic methodologies, acting as a strategic partner for the organization to execute the vision of becoming a key asset of Iterum´s brand.
Legal
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Our legal team works closely with all corporate services functions to support the organization’s customer facing and back-office activities. They are also responsible for ensuring that all the company’s actions are legal and compliant.
Merketing
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Natalia Gomez and her team help coordinate and produce all content that represents Iterum. They lead the overall digital and communications strategy in order to reach out talent, prospects, customers, and investors.
Onboarding /h2>
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The Onboarding team is in charge of the integration of new hires at Iterum. They communicate Iterum´s structure, culture, vision, mission, and values through a vibrant and inclusive approach.
Operations
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Miro Batista and Juan Lopez are the masterminds behind all Iterum´s strategies and policies. They make sure there is a cohesive work at all levels to make all operations efficient in order to meet set goals and objectives.
Recruitment
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Sonia Lujan and her team are responsible of attracting, screening, interviewing, and selecting the right candidates to hire, according to what each client needs.
Workforce
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Angela Rosado and her team provide the data, the analytics, and the resource management services that ensure staffing capacity fits the volume of incoming calls optimizing allocation per day part to ensure associates and business needs are met.
Curious to learn more or request a quote? Contact our sales team at sales@iterumconnections.com. Your journey towards exceptional outsourcing services begins here.