We understand the value that insights have, to make strategic decisions.
Our Business Intelligence department is responsible for doing data discovery, data validation, identification of source systems and connectivity, as well as defining business requirements and needs with users. We focus on data analysis, identifying, analyzing, and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.
Single Source of Truth (SSOT)
Achieved with unified data sources.
- Data Warehouse
- Manual Data (Roster, Schedules)
- Operational System Data (Five9, Q-metrics)
- Other Department Data (Payroll, Recruitment.
Showing a clear picture of where the business stands, its previous position and where it should go. Centralized reporting and data analisis.
- Operational Dashboards
- Financial Reporting
Involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.
OUR MULTILINGUAL TEAMS
of experts work in-center and at-home in Central America, South America, and the Caribean.