We understand the value that insights have, to make strategic decisions.
Our Business Intelligence department is responsible for doing data discovery, data validation, identification of source systems and connectivity, as well as defining business requirements and needs with users. We focus on data analysis, identifying, analyzing, and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.
Single Source of Truth (SSOT)
- Data Warehouse
- Manual Data (Roster, Schedules)
- Operational System Data (Five9, Q-metrics)
- Other Department Data (Payroll, Recruitment.
- Operational Dashboards
- Financial Reporting
OUR MULTILINGUAL TEAMS
of experts work in-center and at-home in Central America, South America, and the Caribean.