by Matt | Jul 29, 2021 | Case Study
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
by Matt | Jul 27, 2021 | Case Study
Client American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services. The Goal To improve First Call Resolution rate and provide better Technical Support to customers. The Challenge Missed...
by Matt | Jul 24, 2021 | Case Study
Client Healthcare company responsible for calling patients to remind and confirm medical appointments for preventive maintenance visit. The Goal To improve appointment booking success and lower the number of missed appointments. The Challenge Low RPC contact rate. RPC...
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