Why iterum?

About us

It all started with a grueling bike ride and a great idea. One fine day in 2019, Joe Fidanque and Miro Batista hit the road and returned with a plan: to once again create an impactful and successful BPO company. Since 2002, Joe and Miro have been instrumental in establishing a robust BPO industry in Panama and shaping successful nearshore CX operations for numerous Fortune 1,000 companies. Today, they bring that wealth of experience and knowledge to Iterum Connections with a vision: to build an agile, scalable, innovative company that can ensure its partners’ success.

This is who we are

Our mission and vision drive everything we do, they define us as a company and inspire all of our teammates in striving to reach their goals.

Focus on your core business, while we elevate your customer experience.

Good People, Good Connections