Why iterum?

Iterum Team

Our name might be new, but our experience and leadership recognition in the BPO industry is not. Iterum senior leadership has over 100 years of combined global experience in the BPO industry; many started as agents and worked their way up to roles where they’ve assumed key and strategic business responsibilities. By being disciplined but nimble, results-driven and people centered, we have been able to grow into who we are now. We will continue to work hard to reach our goals and help you reach yours, too.

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Our Leaders

Miro Batista

He is a result driven executive with outstanding track record in growth strategies. He has been recognized for his collaborative leadership style, having successfully assembled high impact operating teams across multiple countries, cultures and client needs. His extensive understanding of the Latin American region and consultative approach in helping clients has helped maximize the value add that Iterum brings to their clients, while still keeping and fostering a fresh culture Environment focused on people as the pathway to achieving outstanding results. After more than 15 years working in the corporate world within the Latin American region, in January 2019, Miro co founded Iterum Connections. Read More

Joe Fidanque III

He is the fifth generation of an entrepreneur family in Panama, Mr. Fidanque III continues with that legacy and expands business area, including the BPO business.​ Within his vast experience, he includes the administration of Tocumen International Airport, president of Fidanque Hermanos & Hijos and cofounder of Star Contact Ltd.​ ​He also has held in several positions as Director Ad Honorem, including Fidanque Philantropic Foundation and the Young Presidents Organization (YPO). Joe is also a member of the board of directors of the Smithsonian Tropical Research Center (STRI) in Panama. The government in Panama has also appointed Joe to be a board member of the Banking regulator in Panama,​ ​ Mr. Fidanque III got his BS in Economy from the Tufts University in Boston. He is married with 3 children and in his time off he loves to participate on triathlon and Ironman competitions. Read More

Juan Lopez
COO & SVP of Operations

Juan has over 13 years of experience in the BPO Industry. He is commonly known for his passion, insisting on the highest standards and for being highly proficient on leadership development, performance management, financial management and client relations.​ ​He has launched several sites/projects and led operations of +3500 FTEs across 6 countries in the LATAM region. He has been directly responsible for managing performance, building and scaling teams and actively planning and executing ramp ups and downs during peak and off-peak seasons. Amongst his scope, he has supported operations in various industry verticals, like Financial Services, Telco, Retail, Healthcare, Travel & Hospitality, amongst others. Born and raised in Guatemala, he relocated to Panama and enjoys spending his free time with his family and practicing sports like soccer and flag football. Read More

Our core team

Natalia Gomez
Marketing Director

Architect by profession, with marketing experience in the retail and luxury brands industries, who found her path in the BPO industry. She has lead the way in building the Iterum brand internally and externally, making Iterum more dynamic while implementing successful marketing and communication strategies. She is passionate and hard-working, she loves visiting new restaurants, kickboxing, and yoga. Read More

Geraldine Trujillo
Learning & Development Director

Seasoned L&D Director, who is passionate about bringing out the best in people. She develops processes and innovates on strategies to enable professional qualities and skills within the organization. She leads the development and execution of the organizational training & quality strategy. Lord of the Rings fan who loves to travel, streaming services for the occasional binge watch who always follows Tim Gunn’s mantra: “Make it work”.Read More

Mike Nemer
SVP Sales

Mike spearheads the business development strategic planning, critical to enhancing the company's long-term competitiveness and growth, including the expansion into new verticals and business disciplines. He joins the company with more than 25 years of business development and sales leadership experience in the outsourcing industry, with notable accomplishments acquiring and growing revenue in the financial services, retail and health care verticals. Mike has deep executive management experience and strongly believes in servant leadership as the cornerstone of a successful business. Mike lives in Omaha, NE. In what spare time he has, Mike enjoys spending it with his three grandsons and also has been known to lace up his Asics and go for long runs. Read More

Sonia Lujan
Recruitment Lead

Sonia has over 10 years of experience in the Recruiting/HR environment. She gains quick understanding of the markets in order to deliver optimal candidates for every client need. She heads on to new challenges and is passionate about her team, is commonly known for her enthusiasm, ownership and taking pride on the work she and her department deliver. Sonia is always seeking new adventures, loves nature, exploring news places, getting to know new cultures, and tasting great food, especially sweets! Read More


of experts work in-center and at-home in Central America, South America, and the Caribean.

Good People, Good Connections