Cherishing Every Customer Interaction
From multilingual support to AI-agents, we deliver flexible, scalable contact center solutions that evolve with your business needs.
How We Do It
At Iterum, we make scaling simple, smart, and seamless. Here’s how:
Tech That Works for You
We bring our own AI plus 30+ tech partners to the table. That means seamless integrations, zero headaches, and a contact center that runs on the best tech available—custom-fit to your needs.
People Who Get It
From sales to customer care to collections, we don’t just fill seats—we find the right people, fast. Our rigorous hiring process ensures top talent at every level, so your customers get quality service from day one.
Built to Scale (Fast)
Need to scale? We can launch operations in just 30 days. Whether you’re handling seasonal spikes, rapid growth, or a new market expansion, we get you up and running—fast and efficiently.
Our Services
Solutions That Power
Growth & Performance
More than just support for your business—we help you scale, streamline operations, and create better customer experiences. Optimize operations, drive revenue, and elevate CX at every touchpoint.
Revenue and Demand Operations
Generating MQLs is just the beginning. The real impact comes from refining lead qualification, optimizing sales execution, and ensuring every opportunity moves seamlessly through the pipeline. We help businesses turn interest into action and action into revenue.
Collections
A strategic approach to collections strengthens both cash flow and customer loyalty. With ethical, data-driven insights, and a customer-centric focus, we improve recovery rates while maintaining long-term relationships and ensuring compliance.
Order Management & Fulfillment
Speed and efficiency are key in order processing leads for seamless fulfillment and stronger customer retention. We optimize workflows, enhance tracking accuracy, and ensure every order moves smoothly from processing to on-time delivery.
Technical Support
Exceptional technical support builds trust and keeps users engaged. With expert troubleshooting, real-time assistance, minimized downtime, and proactive solutions, we ensure seamless customer experiences and uninterrupted service.
WFM, QA, LMP & TA
A strong workforce is the foundation of operational success. We optimize staffing, enhance leadership development, and implement quality assurance strategies that maintain consistency and keep your business performing at its best at every level.
Specialized Industry Support
Industry expertise transforms standard support into a competitive advantage. We design solutions tailored to specific sectors—finance, healthcare, retail, and more—ensuring businesses meet regulatory requirements, customer expectations, and market demands.
AI Operators & Annotation
Smarter automation starts with high-quality data. By refining AI training models, enhancing machine learning accuracy, and integrating human expertise, we ensure AI-driven experiences are precise, scalable, and impactful.
What Our Clients Say
volumes about our commitment to excellence.
Iterum has transformed how we engage with our customers. Their team is proactive, innovative, and a true extension of our brand.
Healthcare
With Iterum’s tailored solutions, we’ve seen a measurable improvement in our customer satisfaction scores.
Healthcare
Iterum’s technology solutions are game-changers. They’ve helped us streamline operations and achieve outstanding results.
Marketing
Industry Expertise That Delivers Results
Every industry operates differently, with its own challenges and expectations. Our specialized solutions are designed to meet those needs, ensuring efficiency, compliance, and exceptional customer experiences.
Payments
Billing, chargebacks, and fraud prevention, all handled seamlessly. We enhance payment experiences while ensuring security and compliance in every transaction.
Retail Banking
Digital-first banking with expert support. We help financial institutions enhance security, improve retention, and deliver seamless and protected customer interactions.
Payers
Effortless claims processing, seamless member inquiries support, and full compliance. We help health insurers operate efficiently while enhancing policyholder satisfaction.
Providers
Better patient experiences start here. We optimize scheduling, telehealth, and front-office support while letting providers focus on delivering care.
Social Media
Stronger communities, safer platforms. We handle content moderation, user support, and fraud detection to keep social spaces engaging and secure for better online experience.
Automobiles
Smooth ownership experience from start to finish. We support car buyers with financing, roadside assistance, and maintenance scheduling—keeping them on the road with confidence.
Autonomous Driving
Smart support for smarter vehicles. We provide real-time troubleshooting, technical assistance, and issue resolution to keep autonomous systems operating flawlessly.
Ride Sharing
Stronger driver support, better rider experiences. We handle everything from dispute resolution, route optimization, to customer satisfacion—so every trip runs seamlessly.
E-commerce
Seamless shopping experiences drive sales. We optimize checkout, reduce cart abandonment, and provide exceptional customer support to keep buyers coming back.
Luxury
Exclusivity meets excellence. We provide high-touch support that ensures VIP customer care and personalized solutions for premium experiences that set you apart.
Telco
Stronger connections, happy customers. We handle troubleshooting, billing, and retention strategies from mobile to internet and TV, to keep subscribers satisfied and networks running smoothly.
Devices
Seamless support for every connected device. From smartphones to smart homes, we handle troubleshooting, upgrades, and user assistance to keep customers engaged.
Gaming
Game on, worry off. From player support to community management, we help gaming brands build loyalty, fraud prevention, and create seamless in-game experiences.
SaaS
From onboarding to retention, we help SaaS brands maximize adoption, reduce churn, and keep users engaged with expert, customer-first support strategies that drive long-term growth.
Airlines + Hotels
Effortless service for airlines, hotels, and cruise lines. We handle booking assistance, itinerary, last-minute changes, and guest support—delivering smooth, memorable travel experiences.
The Right Talent,
The Right Location
We’re right where you need us—Latin America, the Caribbean, and the U.S. We deliver expert cost-efficient support, high-quality, cultural alignment, and seamless real-time collaboration.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Why partner with Iterum?
Scalable Solutions
Easily adapt to business growth or seasonal demands with our flexible staffing and operational models.
Cost Efficiency
Nearshore operations reduce overhead while maintaining high-quality service delivery.
Compliance and Security
Adherence to industry standards like PCI DSS, HIPAA, and GDPR ensures your data and processes remain secure.
Industry Expertise
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Proactive Analytics
Nearshore operations reduce overhead while maintaining high-quality service delivery.
Employee-centric Culture
A commitment to employee well-being ensures motivated and engaged teams that deliver better ou
Frequently Asked Questions
We excel in telecom, e-commerce, travel and hospitality, financial services, healthcare, and SaaS.
Our proven processes allow us to scale teams from 10 to 50+ agents within 45 days while maintaining quality.
We provide AI-powered analytics, robotic process automation (RPA), and secure data management tools.
Our operations align with industry standards like HIPAA, PCI DSS, and GDPR to guarantee data security and compliance.
Yes, we offer support in English, Spanish, Portuguese, and French to meet diverse customer needs.
We combine advanced AI with skilled agents to deliver personalized, seamless interactions.
Our AI solutions include sentiment analysis, call transcription, and workflow automation to enhance efficiency.
Industries like retail, healthcare, fintech, and travel see transformative results with our tailored solutions.
We rapidly onboard and train agents while maintaining high service quality to meet seasonal demands.
We prioritize CSAT, FCR, and call containment to ensure operational excellence.
We follow a phased implementation plan, starting with consultation and mapping workflows to align with your goals.
Our combination of innovative technology, a people-first approach, and proven results sets us apart.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
