Iterum Mexico
Strategic Support from Puebla’s BPO Hub
Close to the U.S., rich in talent — we deliver high-quality service with cultural alignment and efficiency.
Why Mexico is a Top BPO Destination
A Thriving BPO Market
- 6 million English speakers – A strong bilingual workforce ready for customer support, technical assistance, and back-office services.
- Major BPO Contributor – The industry employs 180,000+ professionals, making Puebla a strategic outsourcing location.
- High Literacy & Education Rates – 98% literacy rate, with a growing pool of college-educated professionals.
- Robust Tech Infrastructure – Reliable internet, IT support, and business-friendly technology for seamless operations.
- U.S. Business Affinity – Culturally aligned workforce with experience serving North American markets.
Strategic Location & Accessibility
- Direct U.S. connectivity – One-way flights to Houston and other key cities, reducing travel time for business operations.
- 30-minute drive from the airport – A convenient, well-connected hub for corporate travel and executive visits.
- Easy Employee Commutes – 30-minute average travel time for workers, improving efficiency and retention.
- Proximity to Major Highways – Facilitates fast logistics, order fulfillment, and transportation for operations.
Competitive Workforce & Cost Savings
- Higher Salary Packages – Average 36% higher compensation, attracting top-tier talent.
- Bilingual Professionals Earn More – Bilingual roles pay 20% higher on average, securing stronger English-proficient teams.
- Trilingual Capabilities – Spanish, English, and additional language support available, with 30% premium pay for trilingual employees.
- Lower Cost of Operations – Compared to U.S. labor costs, Mexico offers a cost-effective, high-quality alternative.
Meet Our Mexico Team
Skilled, Bilingual, and Ready to Scale
Our Mexico-based team delivers customer experience, technical support, and operational excellence with a strong focus on quality and cultural alignment.
Inside Our Puebla Culture
- Customer-First Mindset – Teams trained to enhance U.S. customer satisfaction.
- Scalable & Agile – Ability to adapt quickly to seasonal spikes or business growth.
- Industry-Specialized Talent – From retail banking to SaaS, our workforce understands complex business needs.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
