About Us
Founded in 2018, Iterum was built by CX veterans with a vision to go further — for people, for clients, and for impact.
With over 2,000 team members across the Americas, we’ve become a trusted extension of some of the world’s most customer-obsessed brands.
We’re operators, not just outsourcers — and we’re obsessed with performance that matters.
Meet Our Leadership
Miro Batista
CEO
Growth-focused leader with deep expertise in building high-performing teams. Co-founder of Iterum and the force behind its people-first culture.
Joe Fidanque III
Chairman
A legacy entrepreneur and seasoned operator with a track record in aviation, finance, and BPO — balancing strategy and impact.
Juan Lopez
COO & SVP of Operations
Known for passion and precision, Juan leads Iterum’s multi-country operations, driving excellence across CX, finance, and client delivery.
Natalia Gomez
Marketing Director
Natalia leads brand strategy and campaign execution to drive awareness, engagement, and growth using data and insights to guide decisions.
Geraldine Trujillo
Learning & Development Director
Geraldine boosts employee growth through targeted learning and development strategies. She fosters our culture through continuous improvement.
Our Vision, Mission & Values
Our Vision
Delight our clients as their preferred global provider.
Our Mission
Operationalize customer centricity in every action, at every level of our organization.
Our Brand Promise
The extra mile, Delivered.
Our Values
Nimbleness, Ownership, Accountability, Integrity, Inclusion, Diversity, Equal Opportunity, Agility, Motivation, Competitive Spirit
We offer full-stack BPO support designed to grow with you — not just staff your queues.
Revenue & Demand Operations
We optimize lead flows, refine qualification, and turn intent into revenue across the funnel.
Order Management & Fulfillment
Seamless order processing from purchase to delivery — with real-time visibility.
WFM / QA / LMP / TA
Operational backbones that drive quality, learning, hiring, and efficiency.
AI Operators & Annotation
Human-led annotation and data ops to train, tune, and scale your AI.
Revenue & Demand Operations
Tier I & II support that’s fast, human, and multi-channel.
Collections
Empathetic, compliant collections that boost recovery while preserving brand trust.
Specialized Vertical Support
Deeply trained teams for industries like FinTech, Travel, Healthcare, Telco, Retail, and more.
Why Iterum
Scalable Solutions
Rapid ramp-up for growth or seasonal demand, with the option to start with a pilot
Cost Efficiency
Cost-effective, nearshore options in Panama, Colombia, Mexico, and Jamaica
Compliance & Security
PCI DSS, HIPAA, GDPR, and beyond.
Proactive Analytics & AI
Insights that drive action, not just reports, including iCoach: AI-enabled training, coaching and performance
Wide Industry Experience
Including healthcare providers, insurance, financial services, travel, retail, automotive, telco, and more
Quality
Happy agents lead to a better customer experience (CX) and loyal, repeat customers
Global Reach, Local Impact
With onshore and nearshore operations across the Americas, we support multilingual delivery with cultural fluency, timezone alignment, and enterprise-grade infrastructure.
Results That Speak
92%
CSAT across programs
85%
FCR on average
15%+
increase in conversion within 30 days