Cutting-edge solutions for every stage in the customer journey.
Choose agility and innovation. Choose Iterum.
Iterum Connections is a cloud-native, omnichannel business process outsourcing (BPO) provider with in-center and at-home operations in Panama, Jamaica, and Colombia.
We use flexible cloud technologies and proactively innovate to solve every challenge in the customer lifecycle, giving you the power to transform your customer experience and grow your business.
The most reliable management of your outsourced customer support
Using the best in robotic process automation, chatbots, and artificial intelligence, we’re able to provide next-generation solutions at cost-effective rates.
24/7 Omnichannel support: voice, chat, email, social, SMS
Cost savings, efficiency boost, process improvement
Identity verification, credit comnitoring, risk assessment
Increased upsell opportunities and outbound sales
2021 Entrepreneurial company of the year
Your customers deserve the best possible experiences, and Iterum delivers.
Internet Retailer Improves New Hire Proficiency by 85%
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
Global Online Marketplace Grows Revenue With Database-Driven Sales Strategy
Client The largest online food ordering and delivery platform. The Goal To sign up restaurants to enrol in a B2C marketplace. The Challenge Cost of in-house program was high. Close rates were poor, as well as retention. There was a need to design and implement an...
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
Client International airline, the flagship carrier for its home country, and one of the dominant airlines serving the Americas. The Goal To initiate work-at-home operations in response to the pandemic. Move from multi-channels to omni-channel to increase efficiency....
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Our experienced leadership has served top global brands for over 20 years.
Learn more about iterum
Our multilingual teams of experts work in-center and at-home in Central America, South America, and the Carribean
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