Iterum Jamaica
Bilingual Support with a Cultural Edge
Our flagship site combines English fluency, service excellence, and proximity to the U.S. for unbeatable CX.
Why Companies Choose Iterum in Jamaica
A Leading BPO Destination
- Native English-Speaking Workforce – 2.9 million fluent English speakers.
- Strong Educational System – 91% high school graduation rate and a skilled labor force.
- Established BPO Market – 40,000+ industry professionals supporting global clients.
- Tech-Ready Infrastructure – Reliable internet and modern facilities ensure business continuity.
- U.S. Cultural Alignment – A workforce that understands American customer expectations.
Strategic Location
- 150 weekly direct international flights – Quick and seamless access to major U.S. cities.
- 30-minute drive from the airport – Fast logistics for executive and client visits.
- 15–25 minute commute for employees – Ensuring workforce stability and reliability.
- Preferred for Nearshore Outsourcing – Kingston is recognized as a top BPO hub in the Caribbean.
Workforce & Business Strengths
- Fast-Growing Industry – BPO is an essential sector in Jamaica, fueling economic growth.
- High Employee Retention – Competitive wages and strong workplace culture keep talent engaged.
- Cost-Effective Support – Jamaica offers U.S.-quality service at a fraction of the cost.
Meet Our Jamaica Team
A Team Built for Excellence
Our Jamaica site delivers exceptional customer support, technical assistance, and back-office operations, combining native English proficiency with deep industry expertise.
Inside Our Jamaica Culture
- Customer-Focused – We prioritize seamless interactions and brand loyalty.
- Agile & Scalable – Quickly adapting to seasonal spikes and business growth.
- Connected & Engaged – A team that understands U.S. customers and expectations.
