E-commerce
Turn Abandoned Carts into Repeat Customers
We make online shopping smooth, so customers buy and return for more.
How We Help You Succeed
We ensure fast, efficient service so every customer gets the help they need—no matter the volume. Our knowledgeable teams enhance every interaction with high-quality support, so you can focus on growth while we handle operations.
Solving Key Roadblocks to eCommerce Success
Seamless Shopping Experience
A smooth, transparent checkout builds trust and drives conversions. Real-time support, clear pricing, and easy returns remove friction, turning interest into sales.
Always-On Customer Support
We provide flexible, multilingual support for high inquiry volumes, keeping customers engaged across chat, phone, email, and social—anytime, anywhere.
Smart Post-Purchase & Fraud Prevention Solutions
From seamless returns to proactive fraud detection, we protect revenue and customer trust. Real-time monitoring ensures smooth resolutions.
Always-On Customer Support
Understanding customer behavior is key to long-term success. We use real-time analytics to personalize engagement, predict trends, and build loyalty.
Reliable Fulfillment & Transactions
We optimize tracking, reduce delays, and implement fraud prevention, ensuring smooth deliveries, secure payments, and a seamless experience.
Why Choose Iterum?
eCommerce Expertise
Trusted experience helping brands scale, optimize operations, and enhance customer experiences.
Scalable Solutions
Custom-built services that align with your business needs and budget, ensuring efficiency at every stage.
Multilingual Customer Support
Fluent assistance in English, Spanish, French, and Portuguese to strengthen relationships and improve retention.
Enterprise-Grade Security
End-to-end data protection, secure transactions, and full compliance with global privacy standards.
AI-Powered Solutions for E-Commerce Success
E-commerce brands face rising customer expectations, operational bottlenecks, and the need for real-time insights. Our AI-driven tools streamline support, optimize workflows, and drive more sales—effortlessly. Here’s how:
Speaker Recognition
Instantly identifies and distinguishes between speakers, allowing for personalized shopping assistance, seamless order tracking, and enhanced fraud detection in customer interactions.
Sentiment Analysis
Detects customer emotions in real time, helping brands proactively address frustrations, improve customer satisfaction, and refine marketing strategies based on sentiment trends.
Disposition Automation
Automatically categorizes and tags customer inquiries, reducing manual workload and ensuring that orders, refunds, and complaints are handled efficiently.
Transcriptions
Converts customer conversations into searchable text, enabling faster issue resolution, better documentation, and insights for improving customer experience.
Word Flagging
Flags critical keywords such as “refund,” “delayed order,” or “payment issue,” allowing brands to prioritize and resolve customer concerns before they escalate.
AI Phrase Analyzer
Understands customer intent and common queries, optimizing chatbot and support responses to drive faster resolutions and higher conversion rates.
Business Logic Mapping
Maps customer interactions and purchasing behaviors to streamline order fulfillment, reduce cart abandonment, and optimize support workflows.
Call Summary
Instantly identifies and distinguishes between speakers, allowing for personalized shopping assistance, seamless order tracking, and enhanced fraud detection in customer interactions.
Feature Extraction
Extracts key insights from customer conversations to refine product recommendations, tailor marketing campaigns, and enhance user experience.
Measuring Silence Time
Analyzes pauses in customer interactions to identify friction points, optimize chatbot and agent scripts, and improve response efficiency.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
