Gaming
Stronger Player Support, Engaged Communities
24/7 assistance, fraud prevention, and community management to keep players active and loyal.
How We Help You Succeed
Gaming companies need fast, reliable, and scalable support to keep players engaged. We provide real-time assistance, fraud prevention, and community management to enhance player experiences, reduce churn, and strengthen brand loyalty.
Solving Key Roadblocks in Gaming Support
Support & Troubleshooting
Real-time technical assistance ensures smooth gameplay, reducing frustration and downtime for players.
In-Game & Account Support
Our teams provide instant help across chat, email, social, and in-game channels—keeping players connected worldwide.
Fraud Prevention & Fair Play Enforcement
We safeguard gaming communities by detecting fraud, preventing account takeovers, and enforcing fair play policies.
Retention & Engagement
AI-driven insights help optimize player experiences, drive engagement, and reduce churn through targeted support.
Game Launches & Events
From new releases to seasonal events, we scale operations to manage surges in player activity and support demand.
Why Choose Iterum?
Gaming Expertise
We support top gaming brands with seamless player assistance, fraud prevention, and community management.
Tailored Solutions
Support designed to handle surges, game launches, and evolving player demands without disruption.
Multilingual Service Support
Fluent service in English, Spanish, French, and Portuguese for localized interactions across gaming communities.
Fair Play Enforcement
Advanced account security and compliance to protect players and maintain fair gaming environments.
Player Support & Community Management
Gaming platforms need real-time insights, proactive player engagement, and fraud detection to maintain fair, seamless experiences. Our AI-powered tools optimize support, detect trends, and keep gaming communities thriving. Here’s how:
Speaker Recognition
Identifies and verifies players instantly, ensuring secure account access, voice chat moderation, and personalized support.
Sentiment Analysis
Detects player frustration or engagement in real time, allowing proactive support, community moderation, and improved in-game interactions.
Disposition Automation
Automatically categorizes player inquiries, streamlining account support, ban appeals, refund requests, and in-game issue resolution.
Transcriptions
Converts voice chat and player interactions into searchable text, improving moderation, compliance tracking, and support documentation.
Word Flagging
Flags key terms like “cheating,” “account hacked,” or “payment issue” to escalate and resolve urgent player concerns faster.
AI Phrase Analyzer
Understands player intent to optimize chatbot and agent responses, ensuring quicker resolutions and improved self-service options.
Business Logic Mapping
Maps player behaviors and in-game interactions to enhance matchmaking, improve content recommendations, and refine engagement strategies.
Call Summary
Generates concise overviews of player interactions, helping teams follow up on unresolved disputes, subscription inquiries, and technical issues.
Feature Extraction
Extracts key insights from player conversations to improve content updates, optimize user experiences, and enhance monetization strategies.
Measuring Silence Time
Analyzes pauses in player interactions to identify friction points, optimize in-game support responses, and streamline issue resolution.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
