Iterum Jamaica
Bilingual Support with a Cultural Edge
Our flagship site combines English fluency, service excellence, and proximity to the U.S. for unbeatable CX.
Why Companies Choose Iterum in Jamaica
A Leading BPO Destination
- Native English-Speaking Workforce – 2.9 million fluent English speakers.
- Strong Educational System – 91% high school graduation rate and a skilled labor force.
- Established BPO Market – 40,000+ industry professionals supporting global clients.
- Tech-Ready Infrastructure – Reliable internet and modern facilities ensure business continuity.
- U.S. Cultural Alignment – A workforce that understands American customer expectations.
Strategic Location
- 150 weekly direct international flights – Quick and seamless access to major U.S. cities.
- 30-minute drive from the airport – Fast logistics for executive and client visits.
- 15–25 minute commute for employees – Ensuring workforce stability and reliability.
- Preferred for Nearshore Outsourcing – Kingston is recognized as a top BPO hub in the Caribbean.
Workforce & Business Strengths
- Fast-Growing Industry – BPO is an essential sector in Jamaica, fueling economic growth.
- High Employee Retention – Competitive wages and strong workplace culture keep talent engaged.
- Cost-Effective Support – Jamaica offers U.S.-quality service at a fraction of the cost.
Meet Our Jamaica Team
A Team Built for Excellence
Our Jamaica site delivers exceptional customer support, technical assistance, and back-office operations, combining native English proficiency with deep industry expertise.
Inside Our Jamaica Culture
- Customer-Focused – We prioritize seamless interactions and brand loyalty.
- Agile & Scalable – Quickly adapting to seasonal spikes and business growth.
- Connected & Engaged – A team that understands U.S. customers and expectations.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
