Locations

On-site and work-at-home operations in Panama, Jamaica and Colombia.

Panama

Iterum HQ and a Leading Nearshore BPO Location

Located in Central America, the beautiful nation of Panama is a leading nearshore BPO location and one of the safest in Latin America.

The country’s impressive economic stability and world-renowned banking sector attract leading multinationals from all kinds of industries. Panama’s workforce is bilingual with solid English skills and a deep cultural affinity with the United States. Our agents have the capabilities and experience to respond to customer needs in North and South America.

iTerum Connections Telecommunications
Jamaica

Superior Service and Hospitality

Jamaica is home to a young, vibrant, and well-educated population that has helped position the island as a BPO leader in the Caribbean.

The country’s workforce provides world-leading customer service and has the tools to deal with customer challenges in real-time. Jamaica’s highly skilled English-speaking agents bring a wealth of customer service experience from previous roles in tourism and hospitality, making it an essential consideration for nearshore CX campaigns.

iTerum Connections Telecommunications
Colombia

Technologically Innovative BPO Destination

Customer service agents in Colombia are highly educated, adept with English, and many have studied in the United States, giving them a strong cultural affinity with the US and Canada.

Global technology companies like Amazon and Hubspot have chosen to establish themselves in Colombia, raising the bar on technology and infrastructure in the region. Colombian Spanish also has the softest accent dialect in the region, making it ideal for Spanish voice support. Our operation in Bogota delivers exceptional service and digital transformation at a cost-competitive price point.

iTerum Connections Telecommunications