Mobile + TV & Cable
Reliable Connectivity, Happier Subscribers
Seamless technical assistance, billing support, and customer care that keep subscribers connected.
How We Help You Succeed
Telecom customers expect fast, reliable, and seamless support to stay connected. We provide real-time troubleshooting and proactive customer care to reduce churn, resolve issues quickly, and enhance the subscriber experience.
Solving Key Roadblocks in Telecom Support
Activation & Setup
Effortless onboarding and installation support ensure customers get connected without frustration.
Technical & Billing
Our multilingual teams provide round-the-clock troubleshooting, outage resolution, and billing assistance across all channels.
Issue Resolution & Outage Management
AI-driven insights help detect network issues early, reducing downtime and minimizing customer frustration.
Retention & Engagement
Predictive analytics and targeted outreach help reduce churn, improve customer satisfaction, and drive long-term loyalty.
Support for Peak Demand
Whether handling service upgrades, seasonal spikes, or network expansions, we offer scaling support.
Why Choose Iterum?
Telecom & ISP Expertise
We help providers enhance customer support, reduce churn, and improve service reliability.
Tailored Solutions
Custom support designed to handle service activations, inquiries, and technical troubleshooting at scale.
Multilingual Service Support
Service in English, Spanish, French, and Portuguese ensures seamless communication across customer bases.
Reliable Operations
Advanced fraud prevention, billing security, and compliance with industry standards for data protection.
Intelligent Support for Telecom Services
Subscribers expect fast resolutions, reliable service, and proactive support to stay connected. Our AI-powered tools enhance troubleshooting, optimize workflows, and improve customer engagement with real-time insights. Here’s how:
Speaker Recognition
Identifies and verifies subscribers instantly, ensuring secure account access and personalized service for billing and technical support.
Sentiment Analysis
Detects customer behavior in real time, enabling proactive issue resolution and reducing churn by improving service interactions.
Disposition Automation
Automatically categorizes and tags customer inquiries, streamlining support for billing issues, service activations, and network troubleshooting.
Transcriptions
Converts customer interactions into searchable text, improving compliance tracking, quality assurance, and service optimization.
Word Flagging
Flags key terms like “service outage,” “billing error,” or “slow internet” to prioritize urgent subscriber issues and speed up resolutions.
AI Phrase Analyzer
Understands customer intent to optimize chatbot and agent responses, enabling faster troubleshooting and self-service efficiency.
Business Logic Mapping
Maps customer interactions and network performance data to predict service disruptions, optimize upgrades, and enhance support workflows.
Call Summary
Generates concise overviews of customer interactions, helping teams quickly follow up on unresolved issues, plan changes, and service requests.
Feature Extraction
Extracts key insights from subscriber conversations to improve service reliability, enhance promotions, and optimize retention strategies.
Measuring Silence Time
Analyzes pauses in customer interactions to identify inefficiencies, optimize response times, and improve customer satisfaction.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
