Giving you the power to solve the most demanding customer challenges.
Innovation
RPA, Chatbots, and Artificial Intelligence
Companies traditionally hire humans to perform most back-office functions, but manual work is costly, inefficient, and prevents employees from reaching their full potential. With Iterum’s innovative technologies, you can enhance your workforce and eliminate repetitive tasks, empowering people to add value to the organization.
Increase cost-efficiency
Augment human agents
Automate low-value tasks
Differentiate your customer expereince
01
Robotic Process Automation
Why inundate your teams with repetitive tasks when you can automate them? Our RPA solutions allow your employees to focus on value-adding duties like CX and rapport building.
02
Chatbots & AI
With AI-powered chatbots, brands can handle high volumes quickly and efficiently, satisfying the customer’s ever-increasing need for speed. Enter the next frontier in CX delivery.
03
Customer Journey Mapping
Iterum can help you draw up a blueprint of the customer journey from end to end, then match each stage to an appropriate technology solution for high-impact digital transformation.
Customer Experience
Embark on the customer journey with a strategy for success
Improving the customer experience requires an expert approach to CX strategy that aligns with your business growth and transformation goals. Iterum Connections can provide 24/7 omnichannel support over voice, chat, email, social media, InApp, or SMS, so you can engage fluidly with your customers wherever they are.
Multilingual agents in multiple geos
Fully integrated omnichannel support
Modern, secure nearshore facilities
Reliable work-at-home operations
01
Agile thinking
From start-ups and scale-up to large global brands, we’re flexible enough to deliver incredible experiences at all stages of customer growth and engagement.
02
Multilingual Mastery
Our teams provide world-class customer support in English, Spanish and Portuguese from multiple locations in Latin America and the Caribbean.
03
Continuous innovation
As technology evolves daily, we’re constantly innovating one step ahead of the newest customer trends. Whenever you need to meet your customers, we can help you get there.
Sales
Win new customers and keep them coming back for more.
Sales represent the lifeblood of most businesses, but winning customers is becoming increasingly difficult in today’s competitive marketplace. At Iterum, we’ve managed and optimized numerous sales funnels for top global brands across a range of industries, so you can rely on our team of experienced, talented sales professionals to win customers and keep them.
Customer acquisition and on-boarding
Welcome and win-back programs
Loyalty and retention programs
Cross-selling and upselling opportunities
01
Expertise
We can accompany your customers through every stage of the sales pipeline smoothly and efficiently while lowering costs and maximizing profitability.
02
Scalability
Make every interaction an opportunity for sales growth and brand loyalty. Our teams handle millions of sales calls, emails, and chats each year, directly contributing to your revenue stream.
03
Retention
Our reliable approach to acquiring, onboarding, and retaining customers helps maximize their lifetime value, giving you the chance to grow your business quickly.
Technical Support
Multi-tier support with optimal resolution time across multiple channels.
Consumers demand instantaneous expert advice when things go wrong with their products, so brands are under increasing pressure to provide support at a moment’s notice. Whether your customers are complete novices or tech geniuses, we can meet them on their level and resolve their issues with supersonic speed.
Product or platform support
Tier 1, Tier 2, and Tier 3 support
Premium white-glove services
Optimized self-service options
01
Extensive Product Knowledge
Customers expect rapid resolutions to their technical issues, so brands need a team of masterminds who know absolutely everything about their products.
02
Experienced Support Professionals
Here at Iterum, we empower our technical gurus to develop an unparalleled understanding of your products, then support your customers on an empathic human level.
03
Omnichannel Service Delivery
With our suite of next-gen cloud technologies, we’re helping brands evolve their technical support channels and enhance the product ownership experience.
Financial Care
Simplify and standardize your processes while boosting efficiency and cost savings.
01
Innovative Technologies
02
Digital Collection Strategy
03
Reliable back-office support
With our streamlined billing and invoicing processes, we reduce errors, maximize efficiency, and provide your customers with a pain-free experience.