Solutions

Giving you the power to solve the most demanding customer challenges.

Innovation

RPA, Chatbots, and Artificial Intelligence

Companies traditionally hire humans to perform most back-office functions, but manual work is costly, inefficient, and prevents employees from reaching their full potential. With Iterum’s innovative technologies, you can enhance your workforce and eliminate repetitive tasks, empowering people to add value to the organization.

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Increase cost-efficiency

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Augment human agents

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Automate low-value tasks

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Differentiate your customer expereince

Iterum Connections Solutions

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Robotic Process Automation

Why inundate your teams with repetitive tasks when you can automate them? Our RPA solutions allow your employees to focus on value-adding duties like CX and rapport building.

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Chatbots & AI

With AI-powered chatbots, brands can handle high volumes quickly and efficiently, satisfying the customer’s ever-increasing need for speed. Enter the next frontier in CX delivery.

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Customer Journey Mapping

Iterum can help you draw up a blueprint of the customer journey from end to end, then match each stage to an appropriate technology solution for high-impact digital transformation.

Customer Experience

Embark on the customer journey with a strategy for success

Improving the customer experience requires an expert approach to CX strategy that aligns with your business growth and transformation goals. Iterum Connections can provide 24/7 omnichannel support over voice, chat, email, social media, InApp, or SMS, so you can engage fluidly with your customers wherever they are.

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Multilingual agents in multiple geos

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Fully integrated omnichannel support

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Modern, secure nearshore facilities

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Reliable work-at-home operations

Iterum Connections Solutions

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Agile thinking

From start-ups and scale-up to large global brands, we’re flexible enough to deliver incredible experiences at all stages of customer growth and engagement.

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Multilingual Mastery

Our teams provide world-class customer support in English, Spanish and Portuguese from multiple locations in Latin America and the Caribbean.

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Continuous innovation

As technology evolves daily, we’re constantly innovating one step ahead of the newest customer trends. Whenever you need to meet your customers, we can help you get there.

Sales

Win new customers and keep them coming back for more.

Sales represent the lifeblood of most businesses, but winning customers is becoming increasingly difficult in today’s competitive marketplace. At Iterum, we’ve managed and optimized numerous sales funnels for top global brands across a range of industries, so you can rely on our team of experienced, talented sales professionals to win customers and keep them.

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Customer acquisition and on-boarding

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Welcome and win-back programs

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Loyalty and retention programs

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Cross-selling and upselling opportunities

Iterum Connections Solutions

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Expertise

We can accompany your customers through every stage of the sales pipeline smoothly and efficiently while lowering costs and maximizing profitability.

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Scalability

Make every interaction an opportunity for sales growth and brand loyalty. Our teams handle millions of sales calls, emails, and chats each year, directly contributing to your revenue stream.

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Scalability

Our reliable approach to acquiring, onboarding, and retaining customers helps maximize their lifetime value, giving you the chance to grow your business quickly.

Technical Support

Multi-tier support with optimal resolution time across multiple channels.

Consumers demand instantaneous expert advice when things go wrong with their products, so brands are under increasing pressure to provide support at a moment’s notice. Whether your customers are complete novices or tech geniuses, we can meet them on their level and resolve their issues with supersonic speed.

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Product or platform support

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Tier 1, Tier 2, and Tier 3 support

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Premium white-glove services

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Optimized self-service options

Iterum Connections Solutions

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Extensive Product Knowledge

Customers expect rapid resolutions to their technical issues, so brands need a team of masterminds who know absolutely everything about their products.

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Experienced Support Professionals

Here at Iterum, we empower our technical gurus to develop an unparalleled understanding of your products, then support your customers on an empathic human level.

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Omnichannel Service Delivery

With our suite of next-gen cloud technologies, we’re helping brands evolve their technical support channels and enhance the product ownership experience.

Financial Care

Simplify and standardize your processes while boosting efficiency and cost savings.
Financial institutions are under significant pressure to shrink costs, support decreasing margins, improve the quality of information, and deliver valuable insights for their clients. At Iterum, we deliver on these needs and handle B2C and consumer accounts receivables in multiple geographies and currencies.
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Billing and invoice processing
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Dispute and fraud management
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Aging accounts and collections
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Risk management
Iterum Connections Solutions

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Innovative Technologies
Our intelligent automation reduces the processing time for high-frequency tasks and can result in a cost reduction of as much as 50% to 70%.

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Digital Collection Strategy
We combine technology, automation, and advanced analytics to deliver a tailored message through the proper channels, resulting in effective recoveries and happier customers.

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Reliable back-office support

With our streamlined billing and invoicing processes, we reduce errors, maximize efficiency, and provide your customers with a pain-free experience.

Compliance & Security