Airlines & Hotels
Seamless Travel, Unmatched Hospitality
Personalized, 24/7 support that enhances guest experiences and builds lifelong loyalty.
How We Help You Succeed
Hospitality and travel brands need seamless guest experiences, real-time assistance, and personalized service to build loyalty and drive repeat bookings. We provide high-touch support that ensures smooth travel, effortless check-ins, and unforgettable stays.
Solving Key Roadblocks to Travel & Hospitality Success
Booking & Reservation Support
From first click to final confirmation, we ensure smooth, hassle-free reservations with real-time and multilingual support.
Guest & Concierge Services
Travelers expect instant help. Our 24/7 teams provide expert assistance across channels—wherever they need it.
Issue Resolution & Travel Disruptions
Flight changes, cancellations, and requests are handled proactively to minimize disruptions and keep guests satisfied.
Personalized Travel Experiences
We leverage AI-driven insights to tailor interactions, enhance VIP services, and build lasting guest relationships.
Transactions & Fraud Protection
From booking to check-out, we safeguard payments, prevent fraud, and ensure seamless, secure transactions.
Why Choose Iterum?
Travel & Hospitality Expertise
We help airlines, hotels, and cruise lines deliver seamless experiences that build guest loyalty and satisfaction.
Tailored Solutions
Solutions designed to enhance customer engagement while ensuring smooth operations at every stage.
Multilingual Service Support
Fluent support in English, Spanish, French, and Portuguese to provide travelers with localized service.
Hassle-Free Transactions
Advanced fraud protection, secure payments, and full compliance for travel and hospitality standards.
Smarter Solutions for Travel & Hospitality
Seamless service, instant support, and personalized experiences at every stage. Our AI-powered tools enhance guest interactions, optimize operations, and drive customer loyalty with real-time insights and automation. Here’s how:
Speaker Recognition
Identifies and distinguishes between speakers to provide personalized assistance, ensuring seamless check-ins, reservations, and customer verification.
Sentiment Analysis
Detects traveler emotions in real time, enabling proactive issue resolution, improved guest satisfaction, and enhanced service personalization.
Disposition Automation
Automatically categorizes and tags customer inquiries, streamlining reservation changes, concierge requests, and loyalty program management.
Transcriptions
Converts guest conversations into searchable text, ensuring accurate documentation for bookings, special requests, and service improvements.
Word Flagging
Flags critical terms like “flight delay,” “room upgrade,” or “cancellation” to prioritize and resolve guest concerns efficiently.
AI Phrase Analyzer
Understands customer intent to optimize chatbot and agent responses, ensuring faster, more accurate assistance for travelers.
Business Logic Mapping
Maps guest interactions and travel behaviors to personalize offers, improve itinerary planning, and enhance customer service workflows.
Call Summary
Generates concise overviews of interactions, helping teams follow up on VIP requests, booking changes, and premium guest services.
Feature Extraction
Extracts key insights from guest conversations to refine loyalty programs, improve guest experiences, and enhance strategies.
Measuring Silence Time
Analyzes pauses in conversations to identify service inefficiencies, optimize scripts, and improve response times for seamless support.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
