Good people.
Good connections.
Innovation is in our DNA
Nothing is constant. Our clients are always looking for ways to improve their service delivery. We exist to solve these challenges.
Our clients benefit from high-impact digital transformation through:
Intelligent customer journey mapping
New ways to automate transactions
Frictionless omnichannel experiences
Concrete solutions to evolving challenges
We take the noise out of innovation and provide tangible, reliable solutions for our clients. From RPA and chatbots to AI and customer journey mapping, we help maximize your efficiency while improving the end customer experience
01
Customer-Centric
Our value chain priority is always the customer, closely followed by our employees, our community, and our clients.
02
Nimble, Flexible, & Innovative
We serve companies of all sizes with BPO solutions for the entire customer lifecycle. Our cloud-based technology is fast, flexible, and packs the right kind of punch.
03
Leadership that Delivers
We hire and train leaders who can play pivotal roles in driving performance and quickly adapt to the changing needs of our clients.
04
Great value solutions
We focus on providing excellent service and expertise at a significantly lower cost. Plus, we pay our employees an attractive, competitive wage.
Experienced and engaged leadership on the ground
Companies traditionally hire humans to perform most back-office functions, but manual work is costly, inefficient, and prevents employees from reaching their full potential. With Iterum’s innovative technologies, you can enhance your workforce and eliminate repetitive tasks, empowering people to add value to the organization.
Meet Joe & Miro
Benefits of choosing Iterum
Skilled multilingual teams
Omnichannel support
Cutting-edge technology
Flexibility and scale
Passionate BPO veterans
Low-cost, high-value
Transform your
organization today
The Culture Value Change is a proven formula where a strong corporate culture and employee engagement equate to the ability to innovate, achieve a higher customer satisfaction and ultimately deliver strong financial performance. It’s also the foundation of everything we deliver, including proof of our ability to replicate, sustain and even enhance your brand in an outsourced model.
Find out how
Internet Retailer Improves New Hire Proficiency by 85%
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
Global Online Marketplace Grows Revenue With Database-Driven Sales Strategy
Client The largest online food ordering and delivery platform. The Goal To sign up restaurants to enrol in a B2C marketplace. The Challenge Cost of in-house program was high. Close rates were poor, as well as retention. There was a need to design and implement an...
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
Client International airline, the flagship carrier for its home country, and one of the dominant airlines serving the Americas. The Goal To initiate work-at-home operations in response to the pandemic. Move from multi-channels to omni-channel to increase efficiency....
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