Empowering Growth Through Smarter, Human-Centered BPO

Founded in 2018, Iterum was built by CX veterans with a vision to go further — for people, for clients, and for impact.

With over 2,000 team members across the Americas, we’ve become a trusted extension of some of the world’s most customer-obsessed brands.

We’re operators, not just outsourcers — and we’re obsessed with performance that matters.

Our Vision, Mission & Values

Our Vision

Delight our clients as their preferred global provider.

Our Mission

 Operationalize customer centricity in every action, at every level of our organization.

Our Brand Promise

 The extra mile, Delivered.

Our Values

Nimbleness, Ownership, Accountability, Integrity, Inclusion, Diversity, Equal Opportunity, Agility, Motivation, Competitive Spirit

We offer full-stack BPO support designed to grow with you — not just staff your queues.

Revenue & Demand Operations

We optimize lead flows, refine qualification, and turn intent into revenue across the funnel.

Order Management & Fulfillment

Seamless order processing from purchase to delivery — with real-time visibility.

WFM / QA / LMP / TA

Operational backbones that drive quality, learning, hiring, and efficiency.

AI Operators & Annotation

Human-led annotation and data ops to train, tune, and scale your AI.

Revenue & Demand Operations

Tier I & II support that’s fast, human, and multi-channel.

Collections

Empathetic, compliant collections that boost recovery while preserving brand trust.

Specialized Vertical Support

Deeply trained teams for industries like FinTech, Travel, Healthcare, Telco, Retail, and more.

Why Iterum — Our Edge

Scalable Solutions

Rapid ramp-up for growth or seasonal demand.

Cost Efficiency

Nearshore delivery that reduces overhead.

Compliance & Security

PCI DSS, HIPAA, GDPR, and beyond.

Proactive Analytics

Insights that drive action, not just reports.

Cost Efficiency

Fintech, Travel, Retail, Healthcare, Telco.

Compliance & Security

Happy agents. Loyal customers. Better CX.

Global Reach, Local Impact

With onshore and nearshore operations across the Americas, we support multilingual delivery with cultural fluency, timezone alignment, and enterprise-grade infrastructure.

Our Locations

USA

Sarasota, FL

Colombia

Bogota

Jamaica

Kingston

Mexico

Puebla City

Panama

Panama City

Results That Speak

200x200umi1

92%

CSAT across programs

200x200umi2

85%

FCR on average

200x200umi3

15%+

increase in conversion within 30 days

Meet Our Leadership

Miro Batista

CEO

Growth-focused leader with deep expertise in building high-performing teams. Co-founder of Iterum and the force behind its people-first culture.

Joe Fidanque III

Chairman

A legacy entrepreneur and seasoned operator with a track record in aviation, finance, and BPO — balancing strategy and impact.

Juan Lopez

COO & SVP of Operations

Known for passion and precision, Juan leads Iterum’s multi-country operations, driving excellence across CX, finance, and client delivery.

Natalia Gomez

Marketing Director

Natalia leads brand strategy and campaign execution to drive awareness, engagement, and growth using data and insights to guide decisions.

Geraldine Trujillo

Learning & Development Director

Geraldine boosts employee growth through targeted learning and development strategies. She fosters our culture through continuous improvement.

Ready to

Transform

Your Customer Experience?​

Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.