Proof is in
the pudding
Internet Retailer Improves New Hire Proficiency by 85%
Client Satellite internet retailer with 100% sales-based compensation structure. The Goal Onboard a new bilingual vendor. Attain Close Rate performance goals. Improve new hire proficiency. The Challenge Limited in time and training resources due to the pandemic. Type...
Global Online Marketplace Grows Revenue With Database-Driven Sales Strategy
Client The largest online food ordering and delivery platform. The Goal To sign up restaurants to enrol in a B2C marketplace. The Challenge Cost of in-house program was high. Close rates were poor, as well as retention. There was a need to design and implement an...
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
Client International airline, the flagship carrier for its home country, and one of the dominant airlines serving the Americas. The Goal To initiate work-at-home operations in response to the pandemic. Move from multi-channels to omni-channel to increase efficiency....
Leading American Technology Company Improves CX Performance With Experiential Tech Lab for Agents
Client American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services. The Goal To improve First Call Resolution rate and provide better Technical Support to customers. The Challenge Missed...
Financial Services Company Lowers Cost Per Contact by 25% With Custom Intelligent IVR
Client Latin American financial solutions provider that facilitates the acquisition of products by partnering with local retailers and offering leasing options. The Goal To improve service levels, customer satisfaction and improve efficiency across the complete...
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
Client Medical monitoring device support company that connects in-home patients experiencing health issues with the support they need in real time. The Goal To save money and reduce error rates. The Challenge High error rate. CSRs must decide the right person to...
Healthcare Appointment Booking Service Improves Contact Rate With Data-Driven Call-Back Scheduling
Client Healthcare company responsible for calling patients to remind and confirm medical appointments for preventive maintenance visit. The Goal To improve appointment booking success and lower the number of missed appointments. The Challenge Low RPC contact rate. RPC...