Automobiles
Driving Customer Satisfaction Forward
From sales to service, we provide expert assistance that enhances the car-buying and ownership experience.
How We Help You Succeed
Automotive brands need seamless customer support, service coordination, and personalized engagement to enhance every stage of the journey. We provide multilingual assistance, real-time troubleshooting, and AI-driven insights to optimize operations and drive loyalty.
Solving Key Roadblocks in Automotive Customer Support
Buying & Financing
From vehicle selection to financing, we provide expert guidance to streamline the experience and improve conversions.
Owner & Dealership Support
Real-time assistance across chat, phone, and email ensures smooth post-purchase support for both owners and dealerships.
Warranty, Repairs & Roadside Assistance
We manage service scheduling, claims processing, and emergency roadside support to keep drivers with confidence.
Engagement & Retention
AI-powered insights help brands deliver tailored recommendations, proactive maintenance alerts, and loyalty incentives.
Support & High Demand
From new model rollouts to seasonal surges, we scale operations to meet customer expectations without delays.
Why Choose Iterum?
Automotive Expertise
We support manufacturers, dealerships, and service providers with customer assistance, sales, and aftercare services.
Tailored Solutions
Custom support for vehicle sales, financing, roadside assistance, and warranty claims.
Multilingual Service Support
Service in English, Spanish, French, and Portuguese ensures fast communication for automotive markets.
Reliable Operations
Fraud prevention, financing security, and compliance to protect customer data and transactions.
Intelligent Support for Automotive Brands
From vehicle sales to post-purchase service, AI-powered insights enhance customer experiences, streamline operations, and optimize driver support. Our intelligent tools improve engagement, automate processes, and drive loyalty. Here’s how:
Speaker Recognition
Identifies and verifies customers instantly, enabling secure transactions, personalized service, and fraud prevention.
Sentiment Analysis
Detects customer emotions in real time, allowing proactive responses to service concerns, warranty claims, and dealership interactions.
Disposition Automation
Automatically categorizes support requests, ensuring fast resolutions for financing, vehicle inquiries, and roadside assistance.
Transcriptions
Converts calls and chats into searchable text, improving service documentation, compliance tracking, and customer follow-ups.
Word Flagging
Flags critical terms like “engine issue,” “loan approval,” or “recall notice” to prioritize urgent customer needs.
AI Phrase Analyzer
Understands customer intent to refine chatbot and agent responses, providing faster, more accurate resolutions for vehicle owners.
Business Logic Mapping
Maps customer interactions and purchase behaviors to optimize service reminders, upgrade offers, and loyalty incentives.
Call Summary
Generates concise overviews of interactions, helping teams follow up on sales inquiries, service appointments, and financing questions.
Feature Extraction
Extracts insights from customer conversations to improve vehicle recommendations, marketing strategies, and post-sale engagement.
Measuring Silence Time
Analyzes pauses in customer interactions to optimize agent scripts, enhance sales conversations, and improve response efficiency.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
