Devices
Smarter Support for Smarter Devices
Fast, reliable troubleshooting and customer care for every connected experience.
How We Help You Succeed
Customers expect fast, reliable support for their connected devices. We provide expert troubleshooting, multilingual assistance, and real-time solutions to enhance user experiences, reduce downtime, and build brand loyalty.
Solving Key Roadblocks in Device Support
Setup & Onboarding
Guided installation and activation support ensure users get the most from their devices right away.
Technical Assistance
Our multilingual teams provide 24/7 troubleshooting and customer support across chat, phone, email, and social.
Seamless Warranty & Repair Management
We streamline replacements, repairs, and warranty claims to improve customer satisfaction and reduce churn.
Customer Engagement
AI-driven insights allow brands to offer proactive support, customized product recommendations, and tailored solutions.
Software & Firmware Support
We assist with updates, security patches, and diagnostics, ensuring devices remain functional and up to date.
Why Choose Iterum?
Device Expertise
We help tech brands deliver seamless customer experiences, reduce downtime, and build brand loyalty.
Tailored Solutions
Custom support designed to improve troubleshooting, engagement, and ensure smooth device performance.
Multilingual Service Support
Fluent support in English, Spanish, French, and Portuguese for seamless global customer interactions.
Compliant Transactions
Advanced data protection, warranty management, and compliance with security standards.
Edge Support for Connected Devices
Consumers expect fast, intelligent, and seamless device support at every stage. Our AI-powered tools enhance troubleshooting, optimize user experiences, and streamline technical support operations. Here’s how:
Speaker Recognition
Identifies and verifies users instantly, ensuring secure account access and personalized technical support.
Sentiment Analysis
Detects frustration and satisfaction in real time, allowing brands to proactively assist customers and enhance user experience.
Disposition Automation
Automatically categorizes device-related inquiries, streamlining troubleshooting, repair requests, and software issues.
Transcriptions
Converts customer interactions into searchable text, improving diagnostics, compliance tracking, and support team efficiency.
Word Flagging
Flags key terms like “connectivity issue,” “battery problem,” or “warranty claim” to prioritize urgent device concerns.
AI Phrase Analyzer
Understands user intent to optimize chatbot and agent responses, providing faster, more precise troubleshooting assistance.
Business Logic Mapping
Maps customer interactions and device performance data to improve diagnostics, streamline repairs, and optimize support workflows.
Call Summary
Generates concise overviews of support interactions, ensuring efficient follow-ups on unresolved technical issues.
Feature Extraction
Extracts key insights from device-related conversations to enhance product recommendations, refine self-service tools, and improve CX.
Measuring Silence Time
Analyzes pauses in customer interactions to identify troubleshooting inefficiencies, optimize scripts, and enhance resolution speed.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
