Our Timeline
Every step counts
2019
- Operations started in Panamá
2020
- Deployed WAH during the pandemic
- Certified with PCI Level 1
- Closed the year serving client’s operations in 4 different industries
2021
- We were awarded with the Frost & Sullivan award for “Entrepreneurial company of the year”.
- Launched operations in Colombia and Jamaica.
- Certified on HIPPA.
- Our Client base grew by 120%.
- Yearly employee growth of +150%.
2022
- 1st Regional Summit
- Closed the year serving clients within 8 different industries.
- Triples our FTE capacity
2023
- We were awarded with the Frost & Sullivan award for “Competitive Strategy leadership of the year”.
2024
- Started operations in Puebla – Mexico with a new client.
2025
- We continue scaling our operations with new clients.
Awards
At Iterum, we express our sincere gratitude to both our clients and dedicated employees. The acknowledgment we receive transcends mere words.
2021
BEST PRACTICES AWARD
Central american and caribbean customer experience outsourcing services entrepreneurial company of the year award.
2023
BEST PRACTICES AWARD
Latin American nearshore customer experience outsourcing services competitive strategy leadership award.
Certifications
Our certifications aren’t just badges — they’re promises. Each one reflects our dedication to doing things the right way, every time.
Partners
Every step we take is strengthened by the people we walk with. Thank you to the partners who help move our vision forward.
AmplifAI
AmplifAI is the #1 AI-enabled platform for performance and CX management—built specifically for contact centers.
Five 9
Five9 is one of the leading contact center providers. Trusted contact center provider and Leader in cloud-based contact center software.
WorkGenda
Is the only truly automated Workforce Management solution available in the market.
Zendesk
At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Focus on your core business, while we elevate your customer experience.
Locations
OUR MULTILINGUAL TEAM
of experts work in-center and at-home in Central America, South America, the Caribbean, Mexico and the U.S.
USA
Colombia
Jamaica
Mexico
Panama
