Payments
Smarter Payment, Stronger Customer Trust
Secure, seamless payment experiences that drive confidence and reduce disputes.
How We Help You Succeed
Payments must be fast, secure, and seamless to keep businesses running smoothly. We provide real-time support, fraud prevention, and multilingual assistance to optimize payment experiences, reduce disputes, and enhance customer confidence.
Solving Key Roadblocks in Payment Processing
Transactions Support
Instant payment assistance ensures smooth processing, reducing failed transactions and boosting satisfaction.
Dispute & Chargeback
Our experts handle inquiries, disputes, and minimize chargebacks, protecting revenue and reducing operational strain.
Customer Retention & Payment Assistance
Proactive engagement and multilingual support build trust, improve resolution times, and enhance payment experiences.
Fraud Prevention
AI-powered fraud detection and strict regulatory compliance keep transactions secure and businesses protected.
Scalable Payment Solutions
From high-volume processing to recurring billing, we streamline operations to help businesses scale with confidence.
Why Choose Iterum?
Banking Expertise
We help optimize transactions, reduce chargebacks, and enhance customer trust with seamless payment support.
Tailored Solutions
Custom payment support designed to improve efficiency, reduce disputes, and business growth.
Multilingual Service Support
Fluent support in English, Spanish, French, and Portuguese ensures smooth transaction experiences.
Compliant Transactions
Fraud protection, dispute resolution, and full compliance with PCI DSS and payment regulations.
Smarter Solutions for Payments
Payment experiences need to be secure, seamless, and fraud-resistant while ensuring fast resolutions for customers and businesses. Our AI-powered tools optimize payment interactions, enhance fraud detection, and streamline dispute management. Here’s how:
Speaker Recognition
Verifies customers instantly, ensuring secure transactions and fraud prevention without adding unnecessary friction.
Sentiment Analysis
Detects customer emotions in real time, helping businesses proactively address payment issues and improve support interactions.
Disposition Automation
Automatically categorizes and tags payment inquiries, streamlining dispute resolution, refund processing, and chargeback management.
Transcriptions
Converts payment-related interactions into searchable text, improving compliance, dispute tracking, and service optimization.
Word Flagging
Flags critical terms like “failed payment,” “chargeback,” or “unauthorized transaction” to prioritize and resolve urgent issues quickly.
AI Phrase Analyzer
Understands customer intent to optimize chatbot and agent responses, ensuring faster, more accurate resolution of payment concerns.
Business Logic Mapping
Maps transaction patterns and customer interactions to refine fraud detection, automate dispute workflows, and enhance support strategies.
Call Summary
Generates concise overviews of payment-related interactions, allowing teams to efficiently follow up on disputes, verifications, and compliance checks.
Feature Extraction
Extracts key insights from payment conversations to improve fraud prevention strategies, enhance security measures, and optimize transaction flows.
Measuring Silence Time
Analyzes pauses in customer interactions to identify inefficiencies in payment processing, optimize agent scripts, and improve response times.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
