Ride Sharing
Reliable Support for Every Ride
Real-time driver and rider assistance, dispute resolution, and safety monitoring for seamless experiences.
How We Help You Succeed
Ride-sharing platforms need real-time driver and rider support, dispute resolution, and proactive fraud prevention to ensure smooth operations. We provide multilingual, always-on assistance to enhance safety, streamline processes, and boost rider and driver satisfaction.
Solving Key Roadblocks to Ride-Sharing Support
Driver & Rider Assistance
Whether it’s trip requests, navigation, or payment concerns, we provide instant resolutions to keep every ride smooth.
24/7 Customer Support
Our multilingual teams deliver real-time assistance via chat, phone, and email to resolve issues quickly—wherever they are.
Fraud Prevention & Dispute Resolution
We proactively identify suspicious activity, prevent fraudulent claims, and mediate fare disputes to protect integrity and trust.
Retention & Engagement
We use AI-driven insights to optimize incentives, improve communication, and keep drivers motivated and engaged.
Scalable Support & Expansions
From rush-hour surges to expanding into new markets, our flexible support solutions scale with you—no matter the volume.
Why Choose Iterum?
Ride-Sharing Expertise
We help platforms improve driver and rider experiences, optimize dispute resolution, and enhance safety.
Tailored Solutions
Custom support for ride assistance, fare adjustments, and management, designed to scale with demand.
Multilingual Service Support
Fluent in English, Spanish, French, and Portuguese for seamless communication across diverse markets.
Secure Operations
Advanced fraud detection, dispute resolution, and compliance to protect both drivers and riders.
Safer Ride-Sharing Experiences
Ride-sharing platforms require intelligent fraud detection, support automation, and data-driven insights to ensure safe, seamless rides for drivers and passengers. Our AI-powered tools enhance efficiency, optimize dispute resolution, and improve platform security. Here’s how:
Speaker Recognition
Identifies and verifies riders and drivers through voice authentication, enhancing security and preventing unauthorized account access.
Sentiment Analysis
Analyzes rider and driver emotions in real time, allowing platforms to detect frustration, improve interactions, and de-escalate disputes proactively.
Disposition Automation
Automatically categorizes and prioritizes support tickets for ride disputes, fare adjustments, and trip cancellations, ensuring faster resolutions.
Transcriptions
Converts support conversations and ride reports into searchable text, improving compliance tracking and dispute management.
Word Flagging
Flags key terms like “unsafe ride,” “overcharge,” or “driver complaint” to ensure urgent issues are addressed immediately.
AI Phrase Analyzer
Understands rider and driver concerns, optimizing chatbot and agent responses for faster, more accurate dispute resolution.
Business Logic Mapping
Maps ride patterns, complaints, and driver performance data to detect fraud, improve driver incentives, and optimize ride distribution.
Call Summary
Generates concise summaries of interactions, helping teams follow up on unresolved issues, rider safety concerns, and refund requests efficiently.
Feature Extraction
Extracts key insights from ride-sharing interactions to enhance driver-rider matching, optimize pricing strategies, and refine safety protocols.
Measuring Silence Time
Analyzes pauses in customer interactions to identify service inefficiencies, improve agent training, and speed up response times.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
