SaaS
Seamless SaaS Experiences, Loyal Users
Optimized onboarding, real-time support, and proactive solutions for long-term success.
How We Help You Succeed
SaaS success depends on fast adoption, seamless onboarding, and proactive user support. We provide multilingual assistance, real-time troubleshooting, and AI-driven insights to reduce churn, boost engagement, and optimize user experiences.
Solving Key Roadblocks in SaaS Success
Onboarding & Adoption
Smooth onboarding experience that ensures a guided setup, proactive training, and in-app support drive engagement.
Support & Issue Resolution
Our teams provide real-time assistance across channels and self-service portals, ensuring fast help whenever needed.
Account & Subscription Management
We simplify billing, upgrades, renewals, and cancellations, helping customers navigate effortlessly, improving revenue.
Engagement & Retention
AI-powered insights allows us to personalize interactions, improve engagement, and reduce churn by addressing user concerns.
Scalable Support for Growth
As your platform evolves, our support solutions scale with you—ensuring users always get the help they need.
Why Choose Iterum?
SaaS Expertise
We help SaaS companies improve user adoption, optimize operations, and enhance customer retention.
Tailored Solutions
Custom support designed to streamline onboarding and scale with your platform’s growth.
Multilingual Service Support
Fluent service in English, Spanish, French, and Portuguese ensures seamless customer interactions.
Compliant Transactions
Advanced data protection, fraud prevention, and full compliance with industry security and standards.
Intelligent Support for SaaS Platforms
SaaS users expect fast, intuitive, and proactive support to maximize platform value. Our AI-powered tools optimize onboarding, reduce churn, and enhance user engagement with real-time insights and automation. Here’s how:
Speaker Recognition
Identifies and verifies users instantly, enabling secure access, personalized assistance, and seamless troubleshooting.
Sentiment Analysis
Detects user frustration and satisfaction in real time, helping support teams proactively resolve issues and improve the overall experience.
Disposition Automation
Automatically categorizes and prioritizes user inquiries, streamlining support for onboarding, billing, and technical issues.
Transcriptions
Converts user interactions into searchable text, ensuring better documentation, compliance tracking, and knowledge base improvements.
Word Flagging
Flags key terms like “account locked,” “subscription issue,” or “feature request” to escalate priority concerns efficiently.
AI Phrase Analyzer
Understands user intent to refine chatbot and agent responses, enabling faster resolutions and enhanced self-service experiences.
Business Logic Mapping
Maps user behaviors and interactions to optimize workflows, improve product recommendations, and refine feature adoption strategies.
Call Summary
Generates concise overviews of user interactions, helping teams follow up on unresolved issues, renewals, and upsell opportunities.
Feature Extraction
Extracts key insights from user conversations to enhance product development, improve onboarding, and drive engagement.
Measuring Silence Time
Analyzes pauses in user interactions to identify friction points, optimize scripts, and improve customer support efficiency.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
