Social Media
Safer Platforms, Stronger Communities
Content moderation, user assistance, and security solutions that keep social platforms thriving.
How We Help You Succeed
Social media platforms need real-time support, proactive moderation, and security solutions to foster safe, engaging communities. We provide multilingual assistance and content monitoring to enhance user experiences and protect platform integrity.
Solving Key Roadblocks in Social Media Support
Moderation & Compliance
AI-driven and human-led moderation ensures platforms remain safe, compliant, and free from harmful content.
Support & Assistance
Our multilingual teams provide instant help with account recovery, policy inquiries, and technical issues across all digital channels.
User Engagement & Community Retention
AI-powered insights help optimize user experiences, improve interactions, and boost platform engagement.
Misinformation Prevention
We proactively detect scams, fake accounts, and policy violations to maintain platform trust and user security.
Scalable Support
From viral moments to product rollouts, we scale seamlessly to manage surges in user activity and platform demand.
Why Choose Iterum?
Social Media Expertise
We help platforms enhance user safety, improve engagement, and deliver seamless community support.
Tailored Solutions
Custom support for content moderation, user assistance, and security enforcement that grows platforms.
Multilingual Service Support
Service in English, Spanish, French, and Portuguese for seamless communication across diverse user bases.
Trust & Safety
Advanced fraud detection, content moderation, and policy enforcement to maintain platform integrity and security.
Smarter Content & Community Management
Social media platforms require real-time monitoring, intelligent moderation, and seamless user interactions to maintain a safe and engaging space. Our AI-powered tools detect trends, prevent risks, and optimize platform performance. Here’s how:
Speaker Recognition
Identifies and verifies users in voice-based interactions, helping with real-time moderation, content filtering, and community safety.
Sentiment Analysis
Analyzes user emotions in posts, comments, and messages, allowing platforms to detect trends, address concerns, and enhance engagement.
Disposition Automation
Categorizes and prioritizes user reports, streamlining the management of policy violations, support tickets, and content disputes.
Transcriptions
Converts voice messages and live discussions into searchable text, improving content moderation, compliance tracking, and support accuracy.
Word Flagging
Detects and escalates critical terms like “policy violation,” “harmful content,” or “account compromise” to enforce community guidelines efficiently.
AI Phrase Analyzer
Understands context and intent behind user conversations, optimizing chatbot responses and ensuring faster support interactions.
Business Logic Mapping
Maps user behavior and engagement patterns to refine content recommendations, improve safety measures, and boost retention.
Call Summary
Generates concise overviews of user interactions, helping teams follow up on escalations, appeals, and support tickets more efficiently.
Feature Extraction
Extracts key insights from platform interactions to enhance algorithm accuracy, improve community policies, and strengthen brand trust.
Measuring Silence Time
Analyzes response gaps in conversations, helping optimize moderation strategies, chatbot accuracy, and user support experiences.
Security & Trust – Protecting What Matters Most
We meet the highest industry standards, ensuring enterprise-grade protection across every layer of operations. From compliance to advanced threat prevention, we safeguard your business, customers, and data.
Background Checks
Criminal records, OFAC verification, and ongoing security training ensure a trusted workforce.
Workplace Policies
Strict clean desk policies, paperless environments, and 24/7 CCTV monitoring keep operations secure.
IT Security
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Controlled Communication
VLAN segmentation, restricted internet access, guest PC controls, and USB port restrictions prevent unauthorized access.
Our Results in Your Advantage
We don’t just deliver numbers—we deliver real, measurable value that BPO buyers care about.
Flexible, No Long-Term Commitment
We operate on month-to-month contracts, giving you the agility to scale up or down without being locked into rigid agreements.
30-Day Launch in Any of Our Locations
Need to get up and running fast? We can launch full operations in just 30 days across our global sites, ensuring a seamless, rapid transition.
Recruitment Costs 1/3 of Industry Averages
Finding the right talent shouldn’t break the bank. Our efficient hiring process cuts recruitment costs by 66%, while still delivering top-tier talent.
Case Studies
See how Iterum delivers measurable results and transforms Back-Office Operations for our partners.
Financial Services Company Lowers Cost Per Contact by 25% with Custom Intelligent IVR
See how Iterum supported fast growth with custom solutions.
Medical Device Company Reduces Error Rate and Saves Money with Pareto Database Solution
See how Iterum supported fast growth with custom solutions.
International Airline Successfully “Lifts and Shifts” to Work-at-Home in Response to Pandemic
See how Iterum supported fast growth with custom solutions.
Your Customer Experience?
Iterum Connections is here to help you scale your operations, streamline workflows, and deliver exceptional customer support. Let’s take the next step together.
