Introducing iCoach: Our AI-Enabled Contact Center Training & Performance Solution
Get a Quote Introducing iCoach: Our AI-Enabled Contact Center Training & Performance Solution The contact center training and performance tool that reduces training time by 20% while driving a 30% improvement in customer satisfaction Miami, FL – March 13, 2026 – Iterum Connections is proud to announce the launch of iCoach, our embedded, AI-enabled training, […]
Proactive Healthcare Collections: Reducing AR Days | Iterum
Get a Quote Proactive Collections: Helping Healthcare Providers Reduce AR Days Without Losing Patients In Brief: Healthcare providers can reduce AR days by 20% or more using proactive, patient-focused collections (McKinsey). Patient satisfaction improves by up to 15 points when collections are handled with empathy (Gartner). Collection success rates increase by 25–30% when flexible payment […]
Profit Starts Here: How Contact Centers Turn Retail Banking Leads into Loyal Customers
Get a Quote Profit Starts Here: How Call Centers Turn Retail Banking Leads into Loyal Customers Quick Take: Lead conversion rates can increase from 15% to 30% with personalized, contact center-led engagement (McKinsey). Customer Acquisition Cost (CAC) drops by up to 20% when banks automate follow-ups and prioritize qualified leads (Gartner). Customer Lifetime Value (CLV) […]
Stop Losing Revenue: How Contact Centers Help eCommerce Brands Recover Up to 30% of Overdue Payments
Get a Quote Stop Losing Revenue: How Call Centers Help E-Commerce Brands Recover Overdue Payments Quick Take: Delinquent accounts can lock up as much as 20% of working capital (McKinsey). Contact centers using empathy and smart tech recover 20–30% of overdue payments (Forrester). Flexible payment plans increase satisfaction and reduce churn by up to 15% […]
Collections with Care: How Healthcare Payers Can Recover Revenue Without Losing Members
Get a Quote Collections with Care: How Health Insurance Payers Can Recover Revenue Without Losing Members At a Glance Recovery rates can improve by up to 20% when collections are handled with empathy (McKinsey). Churn from collections-related interactions drops by 20–25% when members feel heard and supported (Forrester). Organizations that prioritize compassionate communication see CSAT […]
From Abandoned Carts to Bigger Profits: How Call Centers Help E-Commerce Brands Win Back Lost Sales
Get a Quote From Abandoned Carts to Bigger Profits: How Contact Centers Help eCommerce Brands Win Back Lost Sales TL;DR (The Quick Version): Talking to customers during checkout helps them complete their orders. Real-time support can cut cart abandonment by up to 20% (Forrester). Skilled agents don’t just recover carts—they upsell too, raising order values […]