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Founded in 2018, Iterum was built by CX veterans with a vision to go further — for people, for clients, and for impact.
With over 2,000 team members across the Americas, we’ve become a trusted extension of some of the world’s most customer-obsessed brands.
We’re operators, not just outsourcers — and we’re obsessed with performance that matters.
Growth-focused leader with deep expertise in building high-performing teams. Co-founder of Iterum and the force behind its people-first culture.
A legacy entrepreneur and seasoned operator with a track record in aviation, finance, and BPO — balancing strategy and impact.
Known for passion and precision, Juan leads Iterum’s multi-country operations, driving excellence across CX, finance, and client delivery.
Natalia leads brand strategy and campaign execution to drive awareness, engagement, and growth using data and insights to guide decisions.
Geraldine boosts employee growth through targeted learning and development strategies. She fosters our culture through continuous improvement.
Delight our clients as their preferred global provider.
Operationalize customer centricity in every action, at every level of our organization.
The extra mile, Delivered.
Nimbleness, Ownership, Accountability, Integrity, Inclusion, Diversity, Equal Opportunity, Agility, Motivation, Competitive Spirit
We optimize lead flows, refine qualification, and turn intent into revenue across the funnel.
Seamless order processing from purchase to delivery — with real-time visibility.
Operational backbones that drive quality, learning, hiring, and efficiency.
Human-led annotation and data ops to train, tune, and scale your AI.
Tier I & II support that’s fast, human, and multi-channel.
Empathetic, compliant collections that boost recovery while preserving brand trust.
Deeply trained teams for industries like FinTech, Travel, Healthcare, Telco, Retail, and more.
Rapid ramp-up for growth or seasonal demand.
Nearshore delivery that reduces overhead.
PCI DSS, HIPAA, GDPR, and beyond.
Insights that drive action, not just reports.
Fintech, Travel, Retail, Healthcare, Telco.
Happy agents. Loyal customers. Better CX.
With onshore and nearshore operations across the Americas, we support multilingual delivery with cultural fluency, timezone alignment, and enterprise-grade infrastructure.
Sarasota, FL
Bogota
Kingston
Puebla City
Panama City
CSAT across programs
FCR on average
increase in conversion within 30 days
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