Satellite internet retailer with 100% sales-based compensation structure.
- Onboard a new bilingual vendor.
- Attain Close Rate performance goals.
- Improve new hire proficiency.
- Limited in time and training resources due to the pandemic.
- Type of calls: inbound/outbound sales
- Service: satellite internet
- Lines of Business: USA consumer, Puerto Rico & LATAM (Mexico, Chile, Peru)
- Developed internal disposition mechanism to identify potential missed opportunity scenarios.
- Introduced a new sales recovery process at the onset of new hire on-boarding and training.
- Created specific training to maximize sales on the best converting channels.
- New hire curriculum immediately improved new hire proficiency by 85% and reduced the learning curve from 45 to 21 days.
- 15% increase in sales conversion in the first 30 days.
- Continued improvements in new hire performance, achieving conversion rates 50% higher than initial waves due to our hiring process improvement.
- Total sales increased 50% and close rate improved 60%.
- In less than one year, Iterum Connections’ Panama site became the top performing inbound sales delivery partner for the client.