Iterum AI- Iterum Connections
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Iterum AI
Humanizing AI, Innovating CX
At Iterum Connections, we believe the ideal customer experience landscape is a perfect blend of cutting-edge AI technology and the
irreplaceable human element. Our AI solutions are designed to not only meet but exceed customer expectations, ensuring a seamless,
personalized, and humanized interaction at every point within the customer journey.
We are empowering the transition of creating powerful AI solutions with an overarching goal to help our clients through their CX
journey with AI-Enhanced Bots and Super Agents (Human + Copilot)
- Understanding when AI fails.
- Optimizing customer KPI metrics.
- Human agents build customer rapport; AI handles repetitive tasks
Humanizing AI, Innovating CX
- AI-powered customized speech analytics
- Human real-time collaboration with AI Copilots
- Intelligent automation with API & RPA integrations
- Next-gen Connect bots
Optimal blend of
expertise
- We are AI experts.
- We are CXM experts.
- We understand the CX operations and live it every day. We easily grasp the opportunities of automation
Human agent
fallback
- Your customer interactions will always be successfully managed through a blend of human and AI solutions that are seamless to the customer
Customization
- Our tools are tailored to each brand’s needs with the ability to start small and scale cautiously.
Locations
OUR DEDICATED TEAMS
of experts operate in-center and at-home across Central America, South America, and the Caribbean.
- Panamá
- Jamaica
- Colombia
- USA
- Mexico
Good People, Good Connections
Curious to learn more or request a quote? Contact our sales team at sales@iterumconnections.com. Your journey towards exceptional outsourcing services begins here.